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Module 1:
Introduction |
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Lesson 1:
Defining the
Supervisor’s Job |
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Lesson 2:
Understanding Supervisory Challenges in the 21st
Century |
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Module 2:
Planning and Control |
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Lesson 3:
Establishing
Goals |
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Lesson 4:
Designing
and Implementing Controls |
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Lesson 5:
Solving
Problems and Making Decisions |
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Module 3: Organizing, Staffing, and Employee Development |
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Lesson 6:
Organizing
an Effective Department |
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Lesson 7:
Acquiring
the Right People |
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Lesson 8:
Appraising
Employee Performance |
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Module 4:
Stimulating Individual and Group Performance |
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Lesson 9:
Motivating Your Employees |
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Lesson 10:
Providing
Effective Leadership |
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Lesson 11:
Communicating Effectively |
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Lesson 12:
Supervising
Groups and Work Teams |
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Module 5: Coping with
Workplace Dynamics |
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Lesson 13:
Handling
Conflict, Politics, and Negotiation |
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Lesson 14:
Dealing with
Change and Stress |
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Lesson 15:
Disciplining
Employees |
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Lesson 16:
The
Supervisor’s Role in Labor Relations |
